Shipping Info

Shipping Information:

 

Shipping Charges: 

Belle Vie Candles charges a flat rate of $7.95 for orders totaling $58.99 and under.  Orders over $59 ship FREE.  Orders are shipped via UPS or USPS, standard delivery only.

Orders generally ship from our studio in North Carolina within 1-3 Business Days of your order date.  Business days are Monday through Friday and exclude Holidays.

We ship only to the contiguous 48 States.  At this time we do not ship to APO or FPO addresses or PO boxes.

We accept Visa, MasterCard, Discover and American Express as payment.

 

Tracking Information:

You will receive tracking information via e-mail once your order has been fulfilled and your shipping label has been printed.  Depending on the time of day, your order will be placed with the carrier either the day that you receive your tracking notification or the day after.  Please allow 24 hours for your package information to update on the carrier’s website.

 

Returns:

Returns are accepted for items that are damaged in transit or from an error on our part.  A photograph of the item in question will be required.   All return information must be sent via e-mail to info@belleviecandlesandgifts.com   We will provide instructions at the time of receipt.

 

Undeliverable of Incorrect Shipping Addresses:                                                                                                                                                                    Please be sure to include the correct shipping addresses.  If we are charged by the shipping company for packages that are returned as undeliverable, you will be charged for those fees and for shipping charges to reship, including if your first order qualified for free shipping.

If you enter the wrong shipping address, please contact us within 2 hours of placing your order via the 'CONTACT'' page or info@belleviecandlesandgifts.com  Be sure to include your order number.   

 

 

 

 

 

 

 

 

 

 

 

 

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